What should the customer know about your pricing (e.g., discounts, fees)?
We are hourly or by the day. You will know how much we charge hourly. Other companies that use the book pricing is way over priced to hide their very high hourly rates.
What is your typical process for working with a new customer?
No process. You have a problem, I can fix it. Give me a call.
What education and/or training do you have that relates to your work?
35 years of being a master tech in a different field. I was totally taught in my first year with books, videos and hands on training from an HVAC specialist who owned his own company. Studies with the NATE Program, the states licensing program and the industry's certification programs.
How did you get started doing this type of work?
Had to change careers due to industry changes. Picked HVAC and applied my Master Tech Years to this trade and love it.
What types of customers have you worked with?
Residential and Commercial
Describe a recent project you are fond of. How long did it take?
Totally installed all new ducting in a home. Added extra registers to hot rooms and extra returns in hot rooms. Redesigned and installed in 3 days.
What advice would you give a customer looking to hire a provider in your area of work?
Give me a call and let's talk. I'm a Christian man who answers to my Lord in heaven. That is why I am honest and will fix your unit instead of trying to replace it for more money. But if the unit is too expensive to fix, I'll give you many options of what to replace it with.
What questions should customers think through before talking to professionals about their project?
Are you licensed, bonded and insured. Will you give me an estimate of repair instead of insisting on replacement?